Information Technology

Services

End User Technology Services

Provides consultation, configuration, installation and support for the county’s approximately 1,000 personal computers and Local Area Network resources, such as printers, and server access. 

Enterprise Content Management (Imaging Services)

Provides business analysis and implementation for document management services including scanning, data capture and indexing, content and records management, and business process management and workflow.

Help Desk

Provides first call for help for hardware and software problems to all Kootenai County departments.

Infrastructure Services

Designs, installs, secures, schedules, monitors and supports the County LAN Network, over 100 servers, and the enterprise-wide back-up system. Manages and supports all land line telephone and fax lines.

Systems Implementation Services

Analyzes, implements, and maintains 3rd Party application software to meet county business needs.

Mission Statement

It shall be the responsibility of Kootenai County Information Technology to provide honest, reliable and quality service to the people of Kootenai County and The State of Idaho. We shall display a cooperative and courteous attitude and operate in an efficient manner with minimal cost and limited risk to maintain public confidence.

Our Objectives

Systems Management - Provides technical services for the implementation, administration, and ongoing support for both Enterprise and Department application systems. Services include project management, technical implementations, and software support.

Innovation - Explore systems, devices, and processes that meet ever-evolving business needs. Continue to explore ways that technology can help us do "something different" versus doing the "same thing better".

User Support - Serves as a single point of contact, with an emphasis on customer service, for supporting and maintaining the technology tools that our users depend on.

Infrastructure Management - Manages the internal technical server, network, database infrastructure and Unified Communications structure to ensure an effective level of service, connectivity, and network integrity.

Security Management - Maintain a secure environment for information resources and assets. Ensure technical compliance related to HIPAA, local, state, and federal requirements related to data and systems security.